Episode 22: Amol Nirgudkar | How AI Helps Treat Patients Right

In this week's Dental Handoff, Dr. Kelly is joined by Amol Nirgudkar, the Founder and CEO of Patient Prism!
 
Amol Nirgudkar helps dentists grow their practices and reach their goals.  
 
He is in an unusual position to offer practical insights. As a certified public accountant, business consultant, author, entrepreneur, and former owner of several dental practices, he has 20 years of experience working with dental practices, both large and small.  
 
Through the three companies he founded, Amol has served more than 1,500 dental practices across the United States. Through his work, Amol saw firsthand a growth challenge that all dental practices face. No matter how successfully they may market their practice, almost 50% of new patient calls don’t end in a booked appointment.
 
To help solve that problem, he founded Patient Prism in 2015. The service uses both A.I. and American call coaches to evaluate the way dental offices handle phone calls, identify the callers that didn’t schedule, and teach the team how to win them back – all within 30 minutes of the failed call.
 
Amol co-invented the patented technologies used in Patient Prism. One eliminates the need to listen to recorded phone calls by providing the information visually. The other technology details specific words spoken by the patient during the call so dentists and managers know which services callers are requesting and the revenue opportunity associated with each call. Amol continues to work with artificial intelligence and machine learning to empower dental teams to deliver a better patient experience and build even more successful practices.  As of today, Amol currently holds 5 utility patents in the call intelligence space.  
 
Amol has also written several articles and e-books, and published a paperback book called Profitable Niches in General Dentistry (2014). 
 
Amol sits on several emerging DSO boards and acts as an advisor to many CEOs around the country.  In his spare time, Amol also runs a quantitative hedge fund and travels the country with his 17-year-old piano prodigy daughter to piano competitions. 

In the episode, Dr. Kelly and Amol discuss:

- How he went from a career as a CPA to the dental industry

- The most important lessons he has learned about the dental industry

- How Patient Prism software handles patients who don’t schedule their procedures

- HOW Artificial Intelligence helps dentists treat their patients right

- How the software enhances all the positions in the office without replacing the necessary humans

- Common traits shared by practices who reach out to him

- 3 things that every office should know about how to establish trust with patients

- and so much more!

Where to Find Dr. Kelly:

Let's Connect! Book a Call today to see how I can help you create high-performance teams, discuss educational programs, or how I can be of assistance. 

https://calendly.com/drkellytanner/30min

Visit us at https://www.nextleveldentalhygiene.co