Episode 13: Dr. Lou Graham | A Practical Approach to Dental Success

In this week's Dental Handoff, Dr, Kelly is joined Dr. Lou Graham! Dr. Lou Graham owns and practices in a multi-specialty practice in Chicago Illinois. His philosophical approach to patient care is to be as conservative as possible utilizing the latest modalities in diagnostics and patient care. His practice has a strong hygiene/restorative base for long-term growth and value. He is the founder of the Catapult Education, an evaluator group within the profession that works with
companies to bring to the marketplace, materials that best suit our practices.

In this episode, Dr. Kelly and Dr. Lou discuss:

- Dr. Lou's dental career as a private practitioner which began when he opened his first private practice in 1985

- Why leadership is nearly impossible if a team doesn’t have mutual respect for one another

- Why it’s important to be a giver more than a taker

- His interactive feedback process for evaluating new staff

- Why reviews are the cornerstone of any office

- How to integrate your dental team into a cohesive unit

- How to calibrate team members so they are able to all answers patients’ questions

- The most valuable 2 hours of his month

- Why same day treatments are an expected and crucial feature at a dental practice today

- The little things to personalize a practice that are key elements the success of a dental office

- What makes him nervous when talking to a potential hire about training in new technology

- How he maximizes the value of his time with his patients

- The hardest challenge he’s faced with his teams when they’ve struggled with their home lives

- Why He has NO turnover

- The importance of the team huddle in the morning to minimize stress and prepare for the day

And so much more!

Where to Find Dr. Kelly:

Let's Connect! Book a Call today to see how I can help you create high-performance teams, discuss educational programs, or how I can be of assistance. 

https://calendly.com/drkellytanner/30min

Visit us at https://www.nextleveldentalhygiene.com 

or https://www.ascendhealthpartners.com

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